To whom it may concern,

Re: Using Andrew McCalman & Hayden Real Estate South Yarra

We had issues from the beginning trying to sell our apartment in St Kilda which was partly due to the market and poor effort on the part of the first agent we employed to list and sell our property. Then we ran into a neighbour who had listed and sold her property in a week using \"this guy\" from Hayden\'s called Andy who we should speak to, naturally we did and haven\'t looked back since then.

Not only was Andy a professional in his demeanour and process but he was more importantly genuine and listened to our needs and motivators behind the decision to sell. This is something which sounds fundamental but I defy people to find a sales person in any industry with integrity, honesty and a genuine drive to fulfil client emotional/financial drivers as it is most relevant to them.

Conducting more up front investigation of potential buyers rather than trying to impress us with volumes of random people that walk through our private living space. Privately walking a pre-screened client through the property to give the buyer a better experience is also equally important in the process of selling for us and we really thought this was the difference.

Andy\'s communication and transparency in all dealings with the process, whether it be positive messages or not, always delivered a diplomatically truthful response to ensure we were never not informed throughout the process.

The methodology by which Andy and Hayden Real Estate put the client and their needs at the forefront are what you see in the world\'s best service companies like Apple or Uber which is in stark contrast to any real estate agents I have ever seen or worked with.

Joshua & Kayleigh Trevitt

Jonathan and Ranjana did an outstanding job selling my apartment in Southbank. The process was very simple, with them handling everything really easy and zero inconvenience to me. Most of all, their process delivered a price well above market predictions and in less than a week. I was very pleased with everything up to settlement day and would be happy to sell through them again.

Dear Prospective Seller

I wish to tell you our experience of selling two properties, one in Feb 2015 and the other in Mar 2015. Completely different - one I would recommend and definitely not the other!

In late 2014 we had decided to sell our home in Brunswick East and another two bedroom weatherboard in Brunswick in order to buy another family home in the suburbs. We put our home on the market with a large real estate agency in the Inner North that does about 70% of the sales in the area. This was in November 2014. We sold with a partner in the firm and it took 2.5 months to sell and we had weekly open inspections to prepare for, even through Christmas and New year. We tried so many avenues to sell the house and in the end that agency did not deliver on anything it had agreed on. We were told they have a list of clients looking to buy but I question this and ultimately it didn\'t produce an offer. It was a tiring and disappointing process and the price we got was satisfactory but nothing beyond that. Inspections were set up on our behalf without inquiring on their whether the person even had finances ready. We had to prepare the house while caring for a two year old for 2.5 months! At least 25 inspections - waste of energy and time.

It was by sheer coincidence that I got to sell the other two bedroom weather with Rudy. Rudy was just making a routine call to touch base as we lease through Hayden.

We were a little surprised (and skeptical) by how different the marketing and selling is done by Hayden- the silent auction and the competition amongst the staff in the firm. However, it worked! The property was sold within 2 weeks of signing up Rudy. In fact the photos were only done the week we got the offers. We were pleasantly surprised. Rudy and his colleagues achieved this with a handful of inspections which is good for our tenants. I could not afford to have the tenants vacate so we definitely didn\'t want to them to experience the hassle we had with selling our house.

Looking back we decided to sell with Hayden probably because we were so dissatisfied with the other firm.

Rudy is hard working and pleasant to work with. He is careful with people and opportunities. He is strategic with marketing and his strategies worked for us. He is a good communicator and open. We got a price above what we were expecting and the house he sold had more problems that our home. The internal competition within the firm actually works and I put it down to them having the right people in it. I was impressed with the way Rudy handed the outcome when his colleague produced a better offer and Rudy encouraged us to take it. The model Hayden uses places the incentives in the right place so the sellers interests come first rather than the agency or the agent. And they have people with the right mindset to drive it.

Actually, we were leasing this weatherboard house with 2 other local agencies before we got onto Hayden. These agencies lost keys and didn\'t show up to inspections. I got really frustrated. The only reason we got Hayden to sell is because he had my number from other \'house shopping\' we did and Rudy offered 6 months free leasing fee to try out Hayden. Their leasing department is SO much better. They returns calls, no lost keys, no hassles. So the fact we were customers in the first place was due to Rudy\'s dedication and hard work. Rudy was always on time also- even with the Melbourne traffic.

All the best with your sale. I recommend Rudy and Hayden\'s model for selling property. I would sell again with them.

Regards
Suzanne de Reus
12 Ewing St Brunswick

To Whom It May Concern:

After many terrible experiences with Real Estate Agents, I chose Haydens as I knew of Andy McCalman. Haydens does things differently which really appealed to me. No auctions, no open houses. It was discreet which was perfect.

Andy is a true professional who has had many years in this industry and you can tell. I never once felt like I didn\'t know what was happening as Andy kept me in the loop at all times. He was respectful of my home and my time.

From the beginning I felt comfortable that Hayden was the right choice for me as once I met with Andy and the team the process was easy. Within 2 weeks I had sold my apartment and I also got what I wanted in price.

I want to sincerely thank Andy and his team for the wonderful work that they have done. I appreciate so much.

Thank you again to all especially to you Andy.

Silvia Trionfi

Andrew McCalman
Residential Sales Agent
160 Toorak Road
South Yarra, Vic 3141

Hi Andy

Thanks again for making time for James and I to put on the \"SOLD\" sign last night. We are extremely happy (and showing off all the photos!). We also bumped into Gail and Thomas on the street - they are lovely.
Our experience with you was outstanding. At all times friendly, helpful and very responsive. Having dealt with a large number of real estate agents over the last several months, we give you Andy our highest recommendation. A perfect way to buy our first home!

Kind regards

Stephanie Lombardi and James Doidge

I was introduced to Andrew through another agent after having tried to sell my apartment through the standard systems and found after a very short period of time I had a fully signed contract signed by a purchaser and shortly after it was unconditional.

I was very pleased with Andrew\'s efforts and honesty around the sale price and was glad not pay any further costs for advertising etc.

I would recommend Andrew to any potential seller.

PETER COLVIN

Hi Joshua,

I am very happy to write the below token of appreciation for your services.

I was extremely happy and satisfied working with Joshua as he was diligent and thorough throughout the proceedings.

As this was my first home and everything was very new to me, Joshua was very understanding and patient with all my enquiries and went above and beyond to make this process as easy for me as possible.

If you are looking for a real estate professional to help you to find a new home, then i highly recommend getting Joshua to assist you.

Regards,

Simon Placido.

Hi Joshua,

Jen and Gary Croom